Last Updated: 13th January 2025

Welcome to Little Dipper. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). If you do not agree with any of these Terms, please refrain from using our website or purchasing any products from us

1. General Information

Little Dipper is a dessert shop based in Kuala Lumpur, Malaysia, specializing in freshly baked cookies, brownies, and other sweet treats. Our website, littledipper.my, allows you to browse our products and place orders for delivery or pick-up.

2. Ordering & Payment

  • Order Process: When you place an order through our website, you are making an offer to purchase products from us. Once your order is confirmed, you will receive an order confirmation email or notification, which includes the details of your order and pricing.

  • Payment: Payments must be made via the payment methods offered on our website at the time of purchase. We accept all debit and credit card payments. All transactions are processed securely via Stripe.

  • Order Confirmation: After your payment is processed, an order confirmation will be sent to the email address provided at checkout. This confirmation includes the details of your order, total price, and estimated delivery or pick-up time

3. Product Availability

  • Availability: All products listed on our website are subject to availability. If an item is out of stock, we will notify you promptly and offer alternative options or a refund for the unavailable product.

  • Customization: If you place an order for customized products (such as personalized cookies or brownies), please provide accurate details. While we will do our best to fulfill your request, we cannot guarantee exact results due to the handmade nature of our products.

4. Prices & Taxes

  • Pricing: All prices listed on our website are in Malaysian Ringgit (MYR) and are subject to change without prior notice. Prices may vary depending on product size, type, and any customization requested.

  • Taxes: Prices on our website do not include applicable sales tax. Any relevant taxes or duties will be calculated and added to your total at checkout, in compliance with Malaysian tax laws.

5. Shipping & Delivery

  • Delivery Options: We offer delivery services within Kuala Lumpur and selected areas. Delivery fees will be calculated at checkout based on your location and delivery method.

  • Delivery Times: Estimated delivery times are provided at checkout. While we aim to deliver your order on time, we cannot guarantee exact delivery dates, especially during peak times, public holidays, or unforeseen circumstances.

  • Risk of Loss: Once your order is delivered to the address provided, the risk of loss or damage transfers to you. If your order is damaged upon delivery, please contact us immediately.

  • Pick-Up Option: If you choose to pick up your order, it will be ready for collection at the designated time and location mentioned in your confirmation email

6. Refunds & Returns

  • Refund Policy: Due to the perishable nature of our products, we do not accept returns or exchanges once the order has been completed, except in cases of damaged or incorrect items.

  • Damaged or Incorrect Items: If you receive a damaged or incorrect order, please notify us within 48 hours of receiving your delivery or pick-up. We will review the situation and may offer a replacement or refund at our discretion.

  • No Cancellation: Once an order has been confirmed and payment processed, it cannot be canceled unless there are exceptional circumstances

7. Allergens & Ingredients

  • Allergen Information: Our products may contain common allergens such as dairy, eggs, gluten, nuts, and soy. We take precautions to prevent cross-contamination, but we cannot guarantee that our products are completely free of allergens.

  • Custom Orders: If you have specific dietary requirements (e.g., gluten-free, nut-free, vegan), please inform us at the time of your order. While we try to accommodate special requests, we cannot guarantee allergen-free products due to the nature of our kitchen

8. Intellectual Property

  • Content Ownership: All content on our website, including images, text, logos, and product designs, is owned by Little Dipper or its licensors and is protected by copyright and other intellectual property laws.

  • Use of Website: You may use our website for personal, non-commercial purposes only. Any unauthorized use, including reproduction or distribution of our content, is prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, Little Dipper is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or purchase of products. Our liability is limited to the total amount paid for the product(s) in question.

10. Privacy & Data Protection

We respect your privacy and are committed to protecting your personal data. For details on how we collect, use, and protect your information, please review our [Privacy Policy]. By using our website, you consent to the collection and use of your data in accordance with our Privacy Policy.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, along with the updated date. We recommend that you review these Terms periodically to stay informed of any updates. Continued use of our website after any modifications will be considered acceptance of the revised Terms.

12. Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Kuala Lumpur, Malaysia.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Little Dipper
Email: hello@littledipper.com

By using our website and placing an order, you agree to our terms and conditions, and acknowledge that you have read and understood our policies regarding products, payment, delivery, and returns.